Privacy Policy

At Health Expedia we take your privacy seriously. Because of this we want to provide you with explicit information on how we collect and identify information during your visit to our website [] and our mobile application. This information may be expanded or updated as we change or develop our website and/or mobile application/s. For this reason we recommend you review this policy from time to time to see if anything has changed. Your continued use of our website and our application signifies your acceptance of our privacy policy. By using this application, you hereby agree to Google Privacy Policy since we use Google Maps API(s). Please read them carefully as well.

"Personally Identifiable Information" refers to information that tells us specifically who you are, such as your name, phone number, email, mobile device id or postal address and/or any other information provided by you. If you wish to give ratings and/or reviews for doctors, clinics, and/or hospitals on the website and/or mobile application/s, we will also require you to upload a scanned copy or photograph of your prescription or payment receipt from a registered medical practitioner. We need this information to validate the reviews on HealthExpedia and provide you with other personalized or enhanced service/s that you have requested. The amount of Personally Identifiable Information that you choose to disclose to HealthExpedia is completely up to you. The only way we know something about you is if you provide it to us.

What information do we collect, what is the purpose for such collection and how do we use this information? HealthExpedia collects information about our users in two ways: by your voluntary submissions (for instance if you sign up on our website and mobile application/s to become a registered user) and through cookie technology. In addition to this, HealthExpedia may also collect your location information using cell-tower technology.

The information HealthExpedia collects is used in a variety of ways: for internal review to improve the content of the site, thus making your user experience more valuable to notify you of updates, to provide you information you have requested and to let you know about any related products and services. HealthExpedia may use this information for contacting the user from time to time.

HealthExpedia may automatically collect non-Personally Identifiable Information and data through the use of "cookies". Cookies are small text files a website/mobile application uses to recognize repeat users, facilitate the user's ongoing access to the website/mobile application and facilitate the use of the website/mobile application. Cookies also allow a site to track usage behaviour and compile usage information that will allow for the improvement of content.

HealthExpedia may automatically collect device and log information. When you use our services or view content provided by us, we may automatically collect and store certain information in server logs. This may include details of how you used our service, such as your search queries, internet protocol information, device id, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, location information, etc.

HealthExpedia shall be accessing your location information using cell-tower technology, in order to provide you with better information about healthcare facilities in your proximity and you hereby give your consent for the collection of such location information each time you use our website/app. This information shall be collected irrespective of your GPS/location settings being switched on or off, through the use of cell-tower technology. The intended recipient for the location information so collected is Health Expedia. The location information shall be both collected and stored by Health Expedia. In case, you wish to opt out of providing your location information, you may do so by accessing the Auto Detect Location settings by clicking on Current City (e.g. Bengaluru) on the home screen menu of the Mobile Application. In website, you may choose to deny permission for sharing the location in location notification which will appear when you access the website. Such express opt-out by you shall be deemed to be a notice in writing to Health Expedia. By using our website and/or our mobile application, you consent to the collection and use of the information described in this policy by Health Expedia.

Who is the intended recipient of the information collected and who retains the information? The information is collected for Health Expedia, and shall be retained by Health Expedia. Such information shall only be disclosed by Health Expedia under certain conditions mentioned later in this section.

Our policy is not to disclose Personally Identifiable Information to unrelated third parties, unless required to do so by law or legal process. However, we may disclose certain information to our following trusted partners who work on behalf of or with Health Expedia under extremely strict confidentiality agreements.

Privacy Statements

All Users Note: This section applies to all Users ("Users"). Accordingly, a condition of each user's use of and access to the Website and to the Software provided by HealthExpedia to Users (together with the Website, the "Services") is their acceptance of the terms of use located at Part B below, which also involves acceptance of the terms of this privacy policy. Any User that does not agree with any provisions of the same is required to leave the Website immediately.

All the information provided to HealthExpedia by a User, including sensitive personal information, is voluntary. User has the right to withdraw his/her/its consent at any time by changing the settings of the website/mobile application, in accordance with the terms of this privacy policy and the terms of use, but please note that withdrawal of consent will not be retrospective. HealthExpedia does not control or endorse the content, messages or information found in any Services and, therefore, HealthExpedia specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against HealthExpedia relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against HealthExpedia relating to same. User can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. If User updates any of his/her/its information, HealthExpedia may keep a copy of the information which User originally provided to HealthExpedia in its archives for uses documented herein. HealthExpedia takes user's rights seriously and encourages User to use them if User deems this to be appropriate. User may exercise these rights by emailing HealthExpedia at HealthExpedia also receives the Internet Protocol (IP) address of each user's computer (or the proxy server a User used to access the World Wide Web), user's computer operating system and type of web browser the User is using, email patterns, as well as the name of user's ISP. This information is used to analyze overall trends to help HealthExpedia improve its Service. The linkage between user's IP address and user's personally identifiable information is not shared with third parties without such user's permission or except when required by law. Notwithstanding the above, HealthExpedia may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business. HealthExpedia allows other companies, to serve advertisements to the Users. These companies include but not limited to third party ad servers, ad agencies, ad technology vendors and research firms. HealthExpedia may display advertisements to Users that fit a certain general profile criteria ("Targets"). HealthExpedia may use personally identifiable information to identify Targets for advertising on its Services.

This privacy policy applies to Services that are owned and operated by HealthExpedia. HealthExpedia does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the User's computer, collect data or solicit personal information from the Users, for which HealthExpedia is not responsible or liable. Accordingly, HealthExpedia does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does HealthExpedia guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by HealthExpedia of the website, the website's provider, or the information on the website. HealthExpedia encourages the User to read the privacy policies of that website.

The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized HealthExpedia representatives or agents, and their opinions or statements do not necessarily reflect those of HealthExpedia, and they are not authorized to bind HealthExpedia to any contract. HealthExpedia hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

HealthExpedia does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organizations, save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each End User must agree to under the terms of use in order for HealthExpedia to effectively render the Services).

HealthExpedia does not knowingly collect personal data from children.

HealthExpedia has implemented Indian legal industry standard security policies, rules and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.

HealthExpedia will not disclose any personal information or data to governmental institutions or authorities unless such disclosure is requisitioned under any Indian law or judicial decree or when HealthExpedia, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our terms of use.

HealthExpedia will take reasonable measures not to disclose information about you or the contents of your communication, we may be compelled to do so in the good faith belief that such action is reasonably necessary (a) to comply with the law, (b) to comply with legal process, (c) to respond to claims that any content violates the rights of third parties, (d) to facilitate the terms of an acquisition of HealthExpedia by, or merger with, another company, or (e) protect the interest of HealthExpedia or its affiliates.

We welcome your questions and/or comments. Please send all questions to