Cancellation & Refund Policy

At, it is our constant endeavor to provide our customers with the best quality lab tests at competitive prices. If for some reason, you want to cancel an a booking, you can do it throught the customer panel after logging into your account.

When can I cancel a booking?

For bookings other than Pathology, the bookings can be cancelled anytime even after the booked slot is past. Entire Amount, after deducting bank charges (typically 5%)will be refunded for valid cancellations.

For Pathology bookings

If for some reason, you want to cancel an a booking, you can do this before the sample collection. Once the sample is collected, the booking cannot be cancelled.

How long will it take to process my cancellation request?

Your order/tests will be cancelled immediately after the request. We will initiate the refund immediately after the request. However, actual credit in your account might take a few days depending upon the mode of payment used for the transaction and the Bank Working days.

My report is not delivered/available online. What will happen to the amount I paid?

In case we are not able to deliver the reports to you or if there is an issue from our side, we will refund entire amount.