Terms & Condition

The Terms of Use (the "Terms") shall govern your access to use the website (www.healthexpedia.com) and associated mobile application.

The website and mobile application/s should not be used in cases of medical emergencies and HealthExpedia should not be considered as a substitute for a doctor or a hospital

If you continue to browse and use this website or mobile application you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our policy governs your relationship through this website.

The term www.healthexpedia.com or ‘us’ or ‘we’ refers to the owner of the website whose registered office at 15 Ujagar Industrial estate, Deonar, Mumbai 400088. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms & conditions:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracy or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearances and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of this terms & conditions.

Unauthorized use of this website may give rise to a claim to damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorsed the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without prior written consent from www.healthexpedia.com .

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Republic of India.

Refund Policy: Refund policy of the service provider centre will be applicable in case of any cancellation or rescheduling of any service.


www.healthexpedia.com is an organizer and facilitator for non-emergency healthcare services like medical diagnostics tests.

www.healthexpedia.com facilitates contact with, diagnostic centres, and other treatment facilities in order for you to make informed decisions about your treatment options. We strongly encourage and advise you to discuss all medical issues with your doctor and take as much time as required in making an informed decision.

www.healthexpedia.com does not control or operate any medical diagnostic tests providing Institutions. www.healthexpedia.com being a facilitator cannot be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the such Institutions and / or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of such institutions / Service providers.Such institutions shall be solely responsible for all treatment to be provided by it to the clients / Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and www.healthexpedia.com shall not be responsible for the same.

In case of any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Client / Patient’s treatment due to the Client / Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the participating institutions or service providers , as the case may be and www.healthexpedia.com shall not be responsible for the same. In case such institutions is not competent in handling a particular emergency or complication arising pre, during or post treatment of the client / Patient, it shall be the absolute responsibility of the institutions, to refer or call upon the competent medical authority, after taking the consent of the client / Patient or his / her family members / relatives / escorts / friends and www.healthexpedia.com shall not be responsible for the same.

All services will be provided to Client / patient by third parties that are independent of www.healthexpedia.com . Client / patient hereby agrees and acknowledges that in no event shall www.healthexpedia.com, its managers, officers, directors, partners, employees, affiliates, successors or assigns be liable to Client / patient on account of any claim, cause of action, obligation, damage (including, without limitation, personal injury or death and property damage), liability, loss, cost or expense (collectively,” Losses”) arising out of or relating to any Third Party Products or Services. Client / patient has the sole responsibility to check each Third Party’s terms and conditions that apply to the services it provides, including any applicable exclusions or limitations of liability imposed by the Third Party.

Client / patient hereby agrees and acknowledges that in the event of any such losses suffered by client / patient relating to or arising out of any Third Party Products or Services, Client / patient shall look solely to the Third Party that provided such Third Party Product or Service for any applicable remedy or compensation and not to www.healthexpedia.com. Client / patient hereby agrees that www.healthexpedia.com shall not have any liability for any indirect special, punitive, incidental or consequential damages of any kind whether alleged as a breach of contract or tortuous conduct, including negligence.

Force Majeure

The obligations of www.healthexpedia.com to perform under this Agreement shall be excused during each period of delay caused by matters such as strikes, riot, explosion, war, fire, flood, earthquake, tsunami, sabotage, terrorist attack, accident to or failure of machinery or equipment or industrial action, shortages of power or raw material breakdown or unavailability of fuel, labour, or transport facilities, accidents or abnormal impediments to transportation, government orders, acts of God, or other causes beyond the reasonable control of www.healthexpedia.com

Client/Patient Acknowledgments

Client / patient acknowledges that any and all medical advice, procedures, care or other Medical Services may involve significant risks. Such risks include, without limitation, incorrect medical advice, unsuccessful medical procedures, inadequate medical care, medical malpractice and personal injury or side effects.